Privacy Policy

1. PRIVACY

Please note that any references in this Privacy Policy to “Big Lucky”, “We”, “Us” or “Our”, as the context requires, is to White Star B.V., the operator of the Biglucky-in.com website and /or any member of the group of companies of which it is a part, as the context requires.

Big Lucky is committed to protecting the personal information entrusted to us by our players. We protect your personal information in accordance with all applicable laws.

This Privacy and Cookie Policy is incorporated into and forms part of Big Lucky’s Terms and Conditions.

This Privacy Policy and any other documents referred to in it sets out the basis on which any information We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. By visiting the Website you are accepting and consenting to the practices described in this Privacy Policy.

Any presentation of this Privacy Policy in a language other than in English is a mere translation, provided for convenience only, and the English language version of Our Privacy Policy will always take precedence.

We reserve the right to modify this Privacy Policy at any time. Any changes We make to Our Privacy Policy in the future will be posted on this page and, where appropriate, you will be required to agree to such changes by reconfirming your acceptance of this Privacy Policy when attempting to access the Website. Please also be sure to check back frequently to view any updates or changes to Our Privacy Policy.

2. INFORMATION COLLECTED

We consider information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number, photograph or other contact information to be personal information. You may be asked to provide Personal Information when you fill in forms on the Website or by corresponding with Us by phone, email or otherwise.

Personal Information may include, but is not limited to, information that you provide when you register to use Our Website, enter any competition or promotion, complete surveys, communicate with our Customer Support team and/or when you report a problem with Our Website. The information you provide Us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph.

In addition, when you interact with the Website, Our servers keep an activity log unique to you that collects certain administrative and traffic information including, but not limited to: source IP address, time of access, date of access, device and browser used to access the Website, your activity on the Website, games played, session times, financial transactions, play limits set, language and other account preferences, and software crash reports. This information is essential for the provision and quality of the services provided by the Website. We do not collect Personal Information about you on the Website without your knowledge.

The collection, storage, use and disclosure of your personal data, including Personal Information, is undertaken pursuant to any and all applicable laws, and industry best practice generally.

3. COOKIES

Our Website uses cookies to distinguish you from other users of the Website. This helps Us to provide you with the best possible experience when you browse the Website and also allows Us to improve the Website.

We use the following cookies:

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way Our Website works, for example, by ensuring that users are finding what they are looking for easily.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser settings to decline cookies. The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you choose to decline cookies, you may not be able to experience all of the interactive features on Our Website.

4. INFORMATION USE

We use the information that we hold about you, including Personal Information, to:

carry out Our obligations pursuant to any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us;
provide you with information about other services We offer that are similar to those that you have already used, enquired about and/or shown an interest in;
provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you;
permit and assist Big Lucky’s compliance with applicable law and regulatory obligations, and to maintain the integrity of Big Lucky’s business;
notify you about changes to Our service; and
to ensure that content from Our Website is presented in the most effective manner for you and for your computer/device.

We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for fraud and/or crime prevention and to improve the quality of our customer service.

5. INFORMATION DISCLOSURE

Subject to paragraph 7 below, you agree that We have the right to share your personal information with:

any member of Our group, which means Our subsidiaries, Our ultimate holding company and its direct and indirect subsidiaries; and
selected third parties including:

business partners, suppliers and sub-contractors for the performance of any contract We enter into with you;
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
analytics and search engine providers that assist Us in the improvement and optimisation of Our Website; and
credit or reference agencies for the purpose of verification of your personal information where this is a condition of Us entering into a contract, or maintaining a relationship, with you.

Additionally, We may disclose your personal information to law enforcement agencies, regulatory authorities and/or other third parties where permitted, or required to do so, by law.

6. INFORMATION RETENTION

Personal Information collected by Big Lucky is retained in accordance with applicable law and Our records retention policies, as amended from time to time. After any applicable retention period for records containing Personal Information has elapsed, the records are securely destroyed in accordance with Our information security policies, unless and to the extent required to be retained by any ongoing legal and/or regulatory obligations. Throughout the retention period, Big Lucky will make reasonable efforts to ensure personal information in our custody, or under our control, is kept accurate, complete, and up to date. Please contact support@biglucky.com to advise Us of any updates or corrections you would like to make regarding your personal information.

We have implemented industry-standard physical, procedural, and technological security measures to protect any personal information in Our custody and under Our control. By submitting your personal data, you agree to Our storing and processing your Personal Information.Big Lucky will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy including, but not limited to, the entering into of written data processing agreements, as appropriate, with any third party which may be requested to process data on Our behalf.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

7. ACCOUNT REGISTRATION

Upon registering an account with Big Lucky, We will collect certain identity, demographic, and contact information from you. This information will be used to administer your account throughout your use of Our products and services, to confirm your eligibility for registration, and for anti-fraud and legal compliance purposes. Additionally, Big Lucky will seek to confirm that the device you use to register is not located in a jurisdiction/territory from where Big Lucky has restricted, or attempted to restrict, access to its products and services.

We may share some of the information you provide at registration with reputable third-parties to help verify your identity, better understand who you are, and to check that you are not a politically-exposed person, sanctioned individual, or other person with whom We should not be entering into a business relationship.

8. YOUR RIGHTS

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by adjusting your preferences in the “My Account” section of the Website. You can also exercise the right at any time by contacting Us at support@biglucky.com . Withdrawal of consent does not affect the lawfulness of the processing of any data which was carried out by Us, or on Our behalf, prior to Your consent being withdrawn.

Our Website may, from time to time, contain links to and from the websites of Our partner networks, suppliers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. INTERNATIONAL TRANSFERS

The data that We collect from you will be transferred to, and stored in locations other than the jurisdiction/territory in which you reside, and will be processed by individuals who work for Us or for one of Our suppliers. This includes staff engaged in, among other things, the fulfilment of your requests, and the provision of support services.

Big Lucky will take all steps reasonably necessary to ensure that, at all times, your data is treated and handled securely and in accordance with this Privacy Policy including, but not limited to, the entering into of written data processing agreements, where appropriate, which oblige Our suppliers to comply, in all material respects, with the protections afforded to your personal data by any and all applicable laws.

10. MERGERS AND OTHER EVENTS REQUIRING TRANSFER

If We should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of Our assets, or transfer substantially all or part of Our relevant assets to a third party, We are entitled to share the Personal Information and all other information you have provided through the Website to potential and subsequent business and merger partners.

11. ACCESS TO INFORMATION

You have the right to access and port your data (where applicable), to rectify, erase and restrict the use of your personal data, to object to its processing and, if processing is based on consent, to withdraw consent. These rights can be exercised in accordance with any relevant legislation which may be in force from time to time. Extensive access requests may be subject to a fee to meet Our costs in providing you with details of the information We hold about you.

12. COMPLAINTS AND ENQUIRIES

You may address any complaints or enquiries that you may have regarding Our handling of your personal data by following the below process:

In the first instance, please submit your complaint/enquiry via email to support@biglucky.com, providing as much detail as possible. Our Customer Support team will endeavour to respond to you within 7 days of receiving your complaint/enquiry;
In the event that you feel that your complaint/enquiry has not been dealt with satisfactorily by Our Customer Support team, you may request that the matter be escalated to Our Data Protection Officer, who will review your case and endeavour to respond to you within 14 days. Please note that the Data Protection Officer may not respond directly to complaints/enquiries which have not first been submitted to Our Customer Support team; and
Should you not be satisfied with the response you receive from Our Data Protection Officer, you may elect to escalate your complaint/enquiry to the relevant regulatory authority.

Our Data Protection Officer can be contacted by emailing privacy@rhinoentertainmentgroup.com.

13. PRIVACY BREACHES

The protection of your personal data is of the utmost importance to Us, and We are committed in Our efforts to prevent and/or restrict third parties from being able to gain access to your Personal Information and other data Privacy Breach.

No systems are entirely infallible and it is possible that Privacy Breaches may occur, in which case We are also committed to cooperating and working with the necessary regulatory bodies, and law enforcement agencies, to minimise the extent of any such Privacy Breach, as well as its potential impact on those affected.

Should you become aware of, or suspect, a breach of your, or any other person’s privacy, you should immediately report the same to Us by emailing support@biglucky.com.

In the event of a Privacy Breach, We will follow Our “Incident Breach Management Plan”:

We will secure the Website accounts of those affected, and notify them of the suspected Privacy Breach;
We will notify the relevant regulatory authorities of the Privacy Breach, and provide a summary report of Our initial assessment of the Privacy Breach;
We will investigate internally the reasons why the Privacy Breach occurred, and will share Our findings with the relevant regulatory authorities, and with those affected where some action on their part is required to cure the Privacy Breach and/or mitigate the risk of further Privacy Breaches;
We will aid the relevant regulatory authorities with their own investigations, Privacy Breach management plans and the handling and implementation of any findings and recommendations from any investigation into, or review of, a Privacy Breach;
We will aid and support any other regulatory authorities and, as appropriate, law enforcement agencies, with any investigations relating to a Privacy Breach; and
We will immediately implement any remedial measures identified as necessary to prevent further Privacy Breaches of a similar nature from occurring.

To mitigate the risks of, and reduce the risk of being impacted by, a Privacy Breach, We would urge you to do the following:

Select a password that is at least as strong as that mandated by our enforced security policies;
Never share your Website login credentials with any third party;
Never store your Website login credentials in physical form;
Periodically change the password you use to access the Website;
Routinely scan any devices you use to access the Website for viruses, malware and ransomware;
Only ever allow trusted third parties to use your devices, and never unsupervised;
Never access the Website over an unsecured or “open” network;
Never access the Website from a device belonging to a third party, including publicly accessible computer terminals;
Where available, always enable two-factor authentication for gaining access to the Website; and
Always feel within your right to challenge any request for information that you do not feel comfortable with.

14. CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to support@biglucky.com in the first instance.

Our Data Protection Officer can be contacted by emailing privacy@rhinoentertainmentgroup.com.